Persistence Pays Off

I have to tell you this story.... It involves frustration, anger and also sheer persistence and a guidance from the higher power.

I have been trying to call our National Power Company for weeks. As we all, how the public service sucks. Call call call.. you get thru, if you're luck to the 1st level. From the first level, you try to explain your problem to them. But before you could even finish, you're being cut-off with a curt answer that its a billing issue. Heck... my name is printed wrongly on the bill. Fine they pass you to the so called billing dept. ring ring ring ring ring ring for up to 15 min. (yeah i know, my handphone bill is gonna cost me a bom. Yeah and you might ask why don't you use the office phone coz i am only given a grace amount of $10 a month for personal, once you exceed that you have to pay the co) So I did that for 2 weeks in a row - trying at different hours.

Yesterday!!! EUREKA!!!! I decided that I do it first thing in the morning, if I could - I would have called at 5am in the morning hehehee.. just to get thru.

I called at 9.30am.. and yeah yeah yeah when passed to the billing dept within 2 rings, the phone call was picked up. But they told me that my name appeared correctly in their records. No typo no spelling mistake. HOW CAN!!!?!?!!?! I told her. It happened starting beginning of Jan. Last year was a ok. Well, the standard answer is, why don't you come in and bring in all the bills... STUPID DOPE..... anyways.. at least my persistence paid off , at least i got to talk to a "voice" eventho' how idiotic that voice turned out to be.

Now I am bracing myself for another gruelling wait at the center.

p/s went to their website... they don't even have a complain/feedback section. That shows, what monopoly does - creates inefficiency to the MAX!